A person is making handmade leather goods, with a calm and focused vibe.

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FAQS

Shipping

Have a question about shipping policy?
Do you have global shipping?

We currently ship to the United States, Canada, Australia, New Zealand, the United Kingdom, and most European countries, along with selected destinations in the Middle East.

Available countries include:

  • North America: United States, Canada
  • Europe: Albania, Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Vatican City
  • Oceania: Australia, New Zealand
  • Middle East: Saudi Arabia, United Arab Emirates

If you don’t see your country listed above, feel free to contact us. We’ll check what’s possible and do our best to make it work.
When Will I Receive My Order?

Every wearable goods is made by hand in our studio. Currently, production is handled by one craftsman with over 10 years of experience, supported by two assistants with 5+ years each. Because of this, we take a honest work rather than mass production.

Production Time

  • Estimated: 7–10 working days per order

Once your item is ready, it will be shipped using the method selected at checkout.

Shipping Time (after production):

  • North America: 3–5 working days (standard shipping, tracked)
  • International: 7–13 days (standard shipping, tracked)

Additional Notes:

  • Shipping cost is calculated at checkout
  • All shipments include tracking
  • Delivery times are estimates and may vary
  • Remote areas may require additional time
  • If there are delays, we will proactively contact you

You can also reach us anytime via email or phone if you need an update.
Didn’t Receive Your Package?

If your package hasn’t arrived, don’t worry—we’ll help you sort it out.

  • Carrier-related issues:
    If the package is lost due to the shipping carrier, we will arrange a replacement shipment at no cost.
  • Incorrect address:
    If the loss is caused by an incorrect or incomplete shipping address provided at checkout, we’re unable to offer a replacement.
  • Tracking & monitoring:
    All orders are fully tracked. We also monitor shipments on our side to catch issues early and assist when needed.

If your tracking hasn’t updated for an unusual amount of time, or shows delivered but you haven’t received it, please contact us. We’ll step in and investigate with the carrier.
Will I Be Charged Customs, Duties, or Tariffs?

Customs duties, VAT, or tariffs only apply to international shipments. Once your package arrives in your country, it may be subject to local import regulations and taxes determined by your customs authority.

Shipping Terms

All international orders are shipped under DDP (Delivered Duties Paid):

  • Duties and taxes are already included in your purchase
  • You should not be required to pay additional fees upon delivery

If you are unexpectedly charged any customs-related fees, please contact us promptly and we will assist you.

Customs & Delays

Customs processing times can vary and may occasionally delay delivery beyond standard estimates.

If your order has not arrived within 31 business days, we recommend:

  • Contacting your local customs office
  • Reaching out to us for tracking support and assistance
Is Delivery Time Gauranteed?

Delays can happen due to customs processing, local carriers, or other factors outside our control. But you won’t be left guessing, we stay on top of it.

What we can guarantee is this:

  • Every order is fully tracked
  • We actively monitor shipping progress on our end
  • If anything unusual comes up, we’ll reach out to you proactively
Will There Be a Receipt in the gift order?

No, there is no invoice or receipt included inside the package.

However, for international shipments, customs regulations require us to include a declared value on the shipping label. This is visible externally and is used strictly for customs clearance.
Can I Redirect My Package After It Ships?

Please double-check your shipping address before placing your order.

Unfortunately, once your package leaves our studio, we cannot make any changes to the shipping details, including address updates or redirection.
Why my package hasn’t been scanned after 3 days？

After our partnered carriers pick up parcels from the studio, there may be a 1–3 day delay before the first tracking scan appears. This is common, especially during peak seasons and public holidays.

If your package has not been scanned by the fourth day, please contact us so we can assist you further.
Package marked as Delivered but not received

When the tracking status shows Delivered but you haven’t actually received the package, this can sometimes happen and it doesn’t necessarily mean the parcel is lost.

Here are a few common situations:

  • The carrier may update the status early even though the package is still on its way
  • The package may have been left with a neighbor, at your doorstep, or a local pickup point
  • The courier might have delivered it incorrectly, or the scan was done later than the actual delivery
  • The package was delivered, but you may not have noticed it yet

Before contacting us, please quickly check:

  • Front door, back door, garage, mailbox
  • Any safe or hidden spots around your home
  • Ask nearby neighbors if they received it for you

If the package still hasn’t appeared after 1–2 business days, please contact us directly and we’ll help you investigate further with the carrier.
Package returned to our studio

If your package is returned to our studio due to any of the following reasons, please contact us and we’ll assist you with the next steps：

  • Incorrect or incomplete shipping address
  • Multiple failed delivery attempts
  • Recipient unavailable or failed to pick up the package in time

Returns, Exchanges & Repairs

Having problems with your wearable goods?
What is the Lifetime Warranty?

If the product is used under normal conditions and for its intended purpose, we offer a lifetime warranty in the case of material defects or workmanship issues.

What’s covered

If eligible, we will provide:

  • Free repair or replacement with the same product
  • All shipping costs (both ways) are covered by us

What’s not covered

This warranty does not cover:

  • Misuse or use outside the intended purpose
  • Damage caused by accidents or user-related issues
  • Natural wear and tear such as color changes or scratches

How to request service

If you need a repair or replacement, please contact us and we will assist you with the process.

More information

You can also visit our Returns, Exchanges & Repairs page for full details.
What is your Return Policy?

We maintain strict craftsmanship standards and stand behind our product quality, with the goal that every handmade item exceeds your expectations.

What we offer

  • Lifetime Warranty
  • 14-day returns
  • Hassle-free exchanges & returns

Return conditions

Please note: all returned items must be in resellable condition.

For example:

  • Notebook must be unused (no writing inside)

If you need a return or exchange, please contact us and we’ll assist you with the process.
How do I start a Return?

You can start your return request here, and we’ll guide you through the next steps.
When returns or exchanges are not accepted？

Unfortunately, We are unable to accept returns or exchanges in the following cases:

  • Custom-made or engraved products
  • Patina: natural discoloration or markings caused by normal use
  • Any item that has been permanently altered after purchase
  • Final sale items
  • Items purchased through third-party retailers (e.g., Amazon or commercial stores)

Important note

Even in these cases, we still honor warranty claims for eligible product defects.
Can I request repairs for leather goods from somewhere else?

Unfortunately, because different brands use different materials, construction methods, and craftsmanship standards, we are unable to repair products made by other brands.

Personalization

Find more about how we personalize
Can you personalize products?

Yes, we do offer personalization, but it is currently quite limited.

What we can personalize

At the moment, we only offer simple customization options such as:

  • Initials engraving
  • Names
  • Dates
  • Simple icons or basic graphics

About custom design requests

We genuinely welcome design ideas and suggestions, but due to limited capacity, we are not able to accommodate fully custom or complex design requests at this time.However, we truly value customer feedback or idea. You are always open to submit your idea or feedback to our procduct.
How we engrave the goods?

We offer custom engraving on our products, including initials, names, dates, or simple graphics, perfect for marking special moments or creating a unique gift.

What you can engrave

You can choose from:

  • Names
  • Initials
  • Dates
  • Simple graphics

Engraving details

  • All punctuation, numbers, and symbols are available
  • Placement: top-left or top-right corner on the front of the product
  • Engraving is permanent and will not fade

Restrictions

Engraving requests may be declined if they include:

  • Profanity or inappropriate content
  • Offensive or inappropriate slang
  • Insulting or discriminatory language
  • Content that may incite violence
  • Trademark or intellectual property violations

We reserve the right to refuse any engraving request.

Important note

All engraved items are final sale and cannot be returned or exchanged.

How to order

You can enter your engraving details directly on the product page when placing your order.
Private Label & Corporate Engraving

For private label accounts and corporate gifting, we are able to offer advanced engraving services, including logos and more complex designs.

Who this is for

This service is generally available for bulk orders such as:

  • Small boutique stores
  • Restaurants and businesses
  • Corporate gifting or event giveaways

Typical use cases

Clients typically use this service for:

  • Corporate gifts
  • Charity event items
  • Custom branded products (e.g., coasters, etc)

Pricing

An additional fee applies depending on design complexity and whether image/design editing support is required.

Usage restrictions

Please note:

  • We do not engrave copyrighted images or logos unless you are the rights holder or have explicit authorization

File requirements

We accept design files in the following formats:

  • PNG
  • PDF
  • PSD
  • SVG
  • AI

Vector files are strongly preferred, and designs must be black and white only (no grayscale or color).
Do you offer different thread colors?

Unfortunately, we are not able to offer this service outside of what is already available on our website.

Current limitations

We understand that some customers request unique combinations of leather and thread colors, but we are currently unable to accommodate these customizations.

Why we can’t customize

As a small workshop with a limited team, we do not currently have the capacity to modify or customize individual product variations.

Looking ahead

As our company grows and demand continues to increase, we may introduce more customization options in the future.

About Payment

More information about payment
What payment methods do you accept?

We currently accept the following payment options:

  • All major credit cards: VISA, Mastercard, American Express, etc.
  • PayPal
  • Google Pay
  • Apple Pay
  • Shop Pay

If you have any issues during checkout, feel free to contact us anytime.
Price dropped after purchase?

No worries, if the price drops after your purchase, you can request a price-match.

Eligibility window

We offer price matching within 14 days of your purchase date.

How it works

Please contact us with your order details, and we’ll assist you with the price adjustment.

Note: Price matching applies only to price changes on the same item from our official store.
Can coupon codes be stacked?

Generally, no. Only one coupon code can be used per order.

The only exception

If you’re a member of our program, you can stack your earned rewards on top of a discount code.
When will I receive my refund?

Typically, after an order is canceled or refunded, the funds will appear in your account within 5–10 business days, depending on your bank.

Tip: If you’d like a more precise timeline, contacting your bank directly is one of the best options.

Contact Us for Support

If you need more assistance, please don’t hesitate to reach out.