Learn more about our shipping policy
Shipping Info
Shipping & Delivery
We ship worldwide, with estimated delivery times depending on location. All orders are fully tracked, and if there are any delays or customs issues, we’ll proactively assist.
Where We Ship
We currently ship to the following countries:
- North America: United States, Canada
- Europe: Albania, Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Vatican City
- Oceania: Australia, New Zealand
- Middle East: Saudi Arabia, United Arab Emirates
If your country is not listed, feel free to reach out to us. We'll check what's possible and do our best to make it work.
Production Time
Estimated Production Time: 7–10 working days per order
Every item is made by hand in our studio. With one craftsman with over 10 years of experience, supported by two assistants, we take pride in offering products made with care, not mass-produced.
Shipping Time (After Production)
Once your item is ready, it will be shipped using the method selected at checkout:
- North America: Estimated 3-5 working days (standard shipping, tracked)
- International: Estimated 7–13 working days (standard shipping, tracked)
Additional Notes:
- Shipping cost is calculated at checkout
- All shipments include tracking
- Delivery times are estimates and may vary
- Remote areas may require additional time
If there are any delays, we will proactively contact you. You can also reach out to us anytime via email or phone for updates.
FAQs About Shipping
Do you have global shipping?
We currently ship to the United States, Canada, Australia, New Zealand, the United Kingdom, and most European countries, along with selected destinations in the Middle East.
Available countries include:
- North America: United States, Canada
- Europe: Albania, Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Vatican City
- Oceania: Australia, New Zealand
- Middle East: Saudi Arabia, United Arab Emirates
If you don’t see your country listed above, feel free to contact us. We’ll check what’s possible and do our best to make it work.
When Will I Receive My Order?
Every wearable goods is made by hand in our studio. Currently, production is handled by one craftsman with over 10 years of experience, supported by two assistants with 5+ years each. Because of this, we take a honest work rather than mass production.
Production Time
- Estimated: 7–10 working days per order
Once your item is ready, it will be shipped using the method selected at checkout.
Shipping Time (after production):
- USA: 4-5 days (standard shipping, tracked)
- Canada: 3-4 days (standard shipping, tracked)
- International: 7-13 days (standard shipping, tracked)
Additional Notes:
- Shipping cost is calculated at checkout
- All shipments include tracking
- Delivery times are estimates and may vary
- Remote areas may require additional time
- If there are delays, we will proactively contact you
You can also reach us anytime via email or phone if you need an update.
Didn’t Receive Your Package?
If your package hasn’t arrived, don’t worry—we’ll help you sort it out.
- Carrier-related issues:
If the package is lost due to the shipping carrier, we will arrange a replacement shipment at no cost. - Incorrect address:
If the loss is caused by an incorrect or incomplete shipping address provided at checkout, we’re unable to offer a replacement. - Tracking & monitoring:
All orders are fully tracked. We also monitor shipments on our side to catch issues early and assist when needed.
If your tracking hasn’t updated for an unusual amount of time, or shows delivered but you haven’t received it, please contact us. We’ll step in and investigate with the carrier.
Will I Be Charged Customs, Duties, or Tariffs?
Customs duties, VAT, or tariffs only apply to international shipments. Once your package arrives in your country, it may be subject to local import regulations and taxes determined by your customs authority.
Shipping Terms
All international orders are shipped under DDP (Delivered Duties Paid):
- Duties and taxes are already included in your purchase
- You should not be required to pay additional fees upon delivery
If you are unexpectedly charged any customs-related fees, please contact us promptly and we will assist you.
Customs & Delays
Customs processing times can vary and may occasionally delay delivery beyond standard estimates.
If your order has not arrived within 31 business days, we recommend:
- Contacting your local customs office
- Reaching out to us for tracking support and assistance
Is Delivery Time Gauranteed?
Delays can happen due to customs processing, local carriers, or other factors outside our control. But you won’t be left guessing, we stay on top of it.
What we can guarantee is this:
- Every order is fully tracked
- We actively monitor shipping progress on our end
- If anything unusual comes up, we’ll reach out to you proactively
Will There Be a Receipt in the gift order?
No, there is no invoice or receipt included inside the package.
However, for international shipments, customs regulations require us to include a declared value on the shipping label. This is visible externally and is used strictly for customs clearance.
Can I Redirect My Package After It Ships?
Please double-check your shipping address before placing your order.
Unfortunately, once your package leaves our studio, we cannot make any changes to the shipping details, including address updates or redirection.
Why my package hasn’t been scanned after 3 days？
After our partnered carriers pick up parcels from the studio, there may be a 1–3 working day delay before the first tracking scan appears. This is common, especially during peak seasons and public holidays.
If your package has not been scanned by the fourth day, please contact us so we can assist you further.
Package marked as Delivered but not received
When the tracking status shows Delivered but you haven’t actually received the package, this can sometimes happen and it doesn’t necessarily mean the parcel is lost.
Here are a few common situations:
- The carrier may update the status early even though the package is still on its way
- The package may have been left with a neighbor, at your doorstep, or a local pickup point
- The courier might have delivered it incorrectly, or the scan was done later than the actual delivery
- The package was delivered, but you may not have noticed it yet
Before contacting us, please quickly check:
- Front door, back door, garage, mailbox
- Any safe or hidden spots around your home
- Ask nearby neighbors if they received it for you
If the package still hasn’t appeared after 1–2 business days, please contact us directly and we’ll help you investigate further with the carrier.
Package returned to our studio
If your package is returned to our studio due to any of the following reasons, please contact us and we’ll assist you with the next steps：
- Incorrect or incomplete shipping address
- Multiple failed delivery attempts
- Recipient unavailable or failed to pick up the package in time
Contact Us for Support
If you need more assistance, please don’t hesitate to reach out.