FAQs
Helping with Personalization?
Can you personalize products?
Yes, we do offer personalization, but it is currently quite limited.
What we can personalize
At the moment, we only offer simple customization options such as:
- Initials engraving
- Names
- Dates
- Simple icons or basic graphics
About custom design requests
We genuinely welcome design ideas and suggestions, but due to limited capacity, we are not able to accommodate fully custom or complex design requests at this time.However, we truly value customer feedback or idea. You are always open to submit your idea or feedback to our procduct.
How we engrave the goods?
We offer custom engraving on our products, including initials, names, dates, or simple graphics, perfect for marking special moments or creating a unique gift.
What you can engrave
You can choose from:
- Names
- Initials
- Dates
- Simple graphics
Engraving details
- All punctuation, numbers, and symbols are available
- Placement: top-left or top-right corner on the front of the product
- Engraving is permanent and will not fade
Restrictions
Engraving requests may be declined if they include:
- Profanity or inappropriate content
- Offensive or inappropriate slang
- Insulting or discriminatory language
- Content that may incite violence
- Trademark or intellectual property violations
We reserve the right to refuse any engraving request.
Important note
All engraved items are final sale and cannot be returned or exchanged.
How to order
You can enter your engraving details directly on the product page when placing your order.
Private Label & Corporate Engraving
For private label accounts and corporate gifting, we are able to offer advanced engraving services, including logos and more complex designs.
Who this is for
This service is generally available for bulk orders such as:
- Small boutique stores
- Restaurants and businesses
- Corporate gifting or event giveaways
Typical use cases
Clients typically use this service for:
- Corporate gifts
- Charity event items
- Custom branded products (e.g., coasters, etc)
Pricing
An additional fee applies depending on design complexity and whether image/design editing support is required.
Usage restrictions
Please note:
- We do not engrave copyrighted images or logos unless you are the rights holder or have explicit authorization
File requirements
We accept design files in the following formats:
- PNG
- PSD
- SVG
- AI
Vector files are strongly preferred, and designs must be black and white only (no grayscale or color).
Do you offer different thread colors?
Unfortunately, we are not able to offer this service outside of what is already available on our website.
Current limitations
We understand that some customers request unique combinations of leather and thread colors, but we are currently unable to accommodate these customizations.
Why we can’t customize
As a small workshop with a limited team, we do not currently have the capacity to modify or customize individual product variations.
Looking ahead
As our company grows and demand continues to increase, we may introduce more customization options in the future.
Does personalization increase production time?
Yes. Personalized products usually require additional preparation and workshop time before shipping.
Are personalized products refundable?
Because personalized products are made specifically for each request, they are generally not eligible for return or exchange unless a production issue occurs.
